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Meet the Team - The First Response Administrators

Kellie Pickett • 2 May 2024

Meet the Team - The First Response Administrators

Amanda Morris & Charlotte Busby

We're thrilled to introduce you to the dedicated members of our First Response team: Charlotte Busby and Amanda Morris. Their exceptional skills, calm demeanour, and dedication drive excellence in our operations every day.



Charlotte Busby – First Response Administrator

Joining our team in 2019 alongside Samantha Dyal, Charlotte brings with her a wealth of experience and a 'chill' demeanour that keeps our team grounded. Renowned for her exceptional project management skills, Charlotte has successfully overseen numerous large projects and installations within our First Response department.


Collaborating closely with Director David Jones, Charlotte's expertise shines as she manages a multitude of accounts with varying demands. Her ability to spearhead smooth transitions, like the recent major property management company switch to our services, showcases her exceptional leadership. Charlotte's extensive knowledge of client operations and her eagerness to learn directly from our engineers make her an invaluable asset to our team.



Amanda Morris (Mandy) – First Response Administrator

Joining us in August 2023, Mandy quickly became an integral part of our team. With dedication and skill, she has risen to become the account manager for several key clients. Mandy's helpful attitude and willingness to assist at any time are traits that shine through in her work.


Known for her kindness, friendliness, and personable nature, Mandy effortlessly fosters positive relationships within our team and with our clients. Her commitment to learning and growth seamlessly integrates her into our team dynamics, and her skills complement our collaborative efforts.



We're incredibly fortunate to have Charlotte and Mandy as part of our First Response team, driving excellence and dedication every step of the way!

by Kellie Pickett 23 December 2024
Merry Christmas and Happy New Year from all of us at Advanced Maintenance UK Ltd! 
by Kellie Pickett 5 May 2024
Today, the team at Advanced Maintenance UK Ltd had the privilege of participating in Denefield School's Careers Day 2024. This event provided a unique opportunity for us to engage with bright young minds and share insights into the dynamic field of plumbing and maintenance. This year's event was particularly special for us as it allowed us to connect with students across all year groups and inspire the next generation of professionals. Our Director, Ricky Gale, led the charge, supported by Operations Manager Tony Williams, Accounts Assistant Donna Endean, and Quality Manager Kellie Pickett. Each team member brought their unique expertise and passion to the event, creating an enriching experience for the students. Throughout the day, the team engaged with students in meaningful discussions about the path to becoming a plumber. One of the most exciting aspects of our discussions was exploring the future technologies that await the next generation of plumbers. We delved into advancements such as smart plumbing systems, sustainable materials, and innovative tools that are set to revolutionise the industry. These technologies not only promise to make plumbing more efficient and environmentally friendly but also open up new avenues for innovation and career growth. A highlight of the day was the hands-on experience with the press gun, led by Tony and Ricky. The students' excitement and the brilliant results they achieved demonstrated the value of practical learning. A big thank you to Denefield School for the opportunity to participate in this inspiring event. The event not only allowed us to inspire young minds but also reinforced our commitment to community engagement and professional development. Engaging with the students and sharing our knowledge and passion was a rewarding experience for our team. Community engagement events like these are crucial for building a brighter future and fostering the next generation of leaders and innovators. We look forward to future collaborations and continuing to support the leaders of tomorrow. Together, we are building a brighter future.
by Kellie Pickett 1 May 2024
Today marks a milestone moment for our team, we are live on Simpro!
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